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Shipping and payment Policy

Payment Policy

Disclaimer
Our payment gateway and related services are resourced to us by Onepay (Onepay (Private) Limited Registered Office: Gamsabha Junction, No. 292 High Level Rd, Nugegoda 10250. While we are happy to be partnered with them, we wish to inform you that we are in no way responsible for the actions, inaction, issues of the Onepay payment gateway and/or to any problems issues, losses, damages caused to you, by the use of their payment gateway. Please contact +94 11 7 021 540, or reach them on their web page https://www.onepay.lk/ if you have any issues, clarifications, concerning the use of the payment gateway.

Payment Gateway

Information relating to electronic transactions entered via the Website shall be protected by encryption technology. We have partnered with secure payment gateway OnePay. The Website/Mysimplethings.lk cannot interfere and does not interfere with the payment gateway mechanism/tools/application. The Website has no access to the information that you may enter for making the payment through the payment gateway. Your transaction and banking details or other information as required for internet banking or other payment instruments are held by our Payment Gateway partner. By creating a link to a payment gateway, we do not endorse the payment gateway, nor are we liable for any failure of products or services offered by such a payment gateway. Such a payment gateway may have a privacy policy different from ours. All failures/errors/omissions of the payment gateway shall be solely on the payment gateway. You hereby consent that you shall not sue the Website for any disputes that you may have with the payment gateway for any wrongdoing of the payment gateway.

By making payment you have agreed to the terms, conditions, and policies as mentioned on this web platform/app for the applicable transaction(s). Please read "Delivery Information," "Terms, Conditions and policies," and "Payment Information" under the information section, at the bottom of any page on this website. Mysimplethings.lk and/or ARG & Associates will not be responsible for any loss or damage caused to you, your family, friends, guests, and employees, or any other person/party, due to any delays in the delivery of ordered items/goods.

We accept all types of Credit Card or Debit Card - Visa / Master / American Express. We also accept certain web-based, wallet-based, and mobile cash payments that are supported by the payment gateway. Please note that payment can be made through these methods only. We are not responsible for private transactions made with you and our partners/suppliers.

All payments are non-refundable; items/goods purchased online cannot be changed/exchanged/returned, due to food safety/hygiene factors and the perishable nature of the products. If there is a discrepancy(s) in your order on quantity/quality/product, you will need to follow our order discrepancy process on our website as well as contact the store you purchased from directly via contact information provided by the store owners.

Only orders that are not prepared after placing them and confirmed by our supply partners and not made ready for pick up or delivery will be refunded in full to such customers facing such difficulties. We apologize for any inconvenience to you, but please bear with us and with our partners as this is an operation directed at uplifting our local community.

Payment Made by Credit/Debit Card/Web-based/Wallet-based/Mobile Cash

Disclaimer
Customers are hereby kept informed and strongly advised to submit proper, clear and correct/factual information at all times with regard to the details you provide such as personal information, email addresses, contact details, communications addresses, delivery addresses, bank details and credit/debit card/web-based/wallet-based/mobile cash details. In the event Mysimplethings.lk finds or comes to know that the information provided by you is untrue, Mysimplethings.lk reserves the right to immediately inform/report to the relevant authorities of such cases. Further Mysimplethings.lk will retain the right without prejudges to seek legal action against such users/customers in a recognized court of law in Sri Lanka to claim any damages if any. Mysimplethings.lk indemnifies itself from any legal implications in this regard and will hold the user/customer responsible.

Legal Liability

Credit/debit card/web-based/wallet-based/mobile cash fraud is a serious crime punishable by law. You are advised to ensure that you use an accepted, authentic and secure credit/debit card/web-based/wallet-based/mobile cash payment products, issued by a recognized bank. The use of a fraudulent credit/debit card or providing fraudulent credit/debit card details to register on our website or to purchase goods is illegal.

The use of a credit/debit card/web-based/wallet-based/mobile cash product that does not belong to you or providing credit/debit card/web-based/wallet-based/mobile cash product details that do not belong to you, to register on our website or to purchase goods using such cards is also illegal. If you are found engaged, engaging, or having had engaged in such activities, Mysimplethings.lk reserves the right to immediately inform/report of such cases to the relevant authorities. Further Mysimplethings.lk will retain the right without prejudges to seek legal action against such users/customers in a recognized court of law in Sri Lanka to claim any losses/damages if any. Mysimplethings.lk indemnifies itself from any legal implications in this regard and will hold you, the user/customer responsible.

Incomplete and Erroneous Transactions

For any payment issues such as duplication of payments and erroneously entered payment made by you please contact your credit/debit card/web-based/wallet-based/mobile cash product provider/bank/financial institution to resolve such matters. Mysimplethings.lk will not take any responsibility for such events/transactions but will assist you in resolving such matters.

Cancellation Policy

We do not encourage any cancellations because when you place your order, our partners will have to prepare themselves to cater/supply to your order by purchasing items, scheduling their work, pre-preparing certain items, storage of raw ingredients, and so on. As this platform is to support the uplifting of your local community, we will not refund any canceled orders. Use our order planning and scheduling platform and plan your daily, weekly, monthly, or annual orders. Planning your orders will help you save time and money in the long run, not forgetting the load of stress off your shoulders.

Return Policy

Thank you for shopping on Simplethings.lk (the "Platform"). Our platform allows independent vendors to sell their products to customers like you. Each vendor is responsible for their own returns and related matters, so please read their individual policies before making a purchase.

If you need to return a product purchased from a vendor on the Platform, please contact the vendor directly to initiate the return process. You can find the vendor's contact information on your order confirmation or on their storefront page.

Each vendor may have their own return policy, but we recommend that vendors follow these general guidelines:

  • Returns must be initiated within 7 days of receiving the product.
  • Products must be returned in their original condition, with all tags and packaging intact.
  • Customers are responsible for the cost of return shipping unless the product is defective or the vendor has made an error.
  • Refunds will be processed by the vendor within 20 days of receiving the returned product.

If a product is defective or the vendor has made an error, the vendor will cover the cost of return shipping and issue a full refund.

If a product is damaged during shipping, customers should contact our customer service team immediately, and we will arrange for a replacement product or a full refund, depending on the customer's preference.

Once our vendors receive the returned product, they will inspect it to ensure that it meets our and their return policy requirements. If the product is eligible for a return, they will process the refund within 20 working days. Refunds will be issued using the same payment method used for the original purchase.

Please note that some products may be ineligible for returns or refunds, such as custom-made products or products with hygiene concerns.

If you have any questions about a vendor's return policy or need assistance with a return, and you are unable to connect with our vendors, please contact Simplethings.lk directly. If vendors are unable to reach the customers or have unresolved issues, please contact our vendor support team at Simplethings.lk vendor support center or ARG & Associates, and we will do our best to assist you.

Refund and Return Policy

We reserve the right to amend this refund and return policy at any time, and we encourage customers to review this policy periodically to stay informed of any changes.