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Payment and Delivery Policy

Payment Policy

Disclaimer

Our payment gateway and related services are resourced to us by Onepay (Onepay (Private) Limited Registered Office: Gamsabha Junction, No. 292 High Level Rd, Nugegoda 10250. While we are happy to be partnered with them, we wish to inform you that we are in no way responsible for the actions, inaction, issues of the Onepay payment gateway and/or to any problems issues, losses, damages caused to you, by the use of their payment gateway. Please contact +94 11 7 021 540, or reach them on their web page https://www.onepay.lk/ if you have any issues, clarifications, concerning the use of the payment gateway.

Payment Gateway

Information relating to electronic transactions entered via the Website shall be protected by encryption technology. We have partnered with secure payment gateway OnePay. The Website/Mysimplethings.lk cannot interfere and does not interfere with the payment gateway mechanism/tools/application. The Website has no access to the information that you may enter for making the payment through the payment gateway. Your transaction and banking details or other information as required for internet banking or other payment instruments are held by our Payment Gateway partner. By creating a link to a payment gateway, we do not endorse the payment gateway, nor are we liable for any failure of products or services offered by such a payment gateway. Such a payment gateway may have a privacy policy different from ours. All failures/errors/omissions of the payment gateway shall be solely on the payment gateway. You hereby consent that you shall not sue the Website for any disputes that you may have with the payment gateway for any wrongdoing of the payment gateway.By making payment you have agreed to the terms, conditions, and policies as mentioned on this web platform/app for the applicable transaction(s).

Please read "Delivery Information", "Terms, Conditions and policies", and "Payment Information"under the information section, at the bottom of any page on this website. Mysimplethings.lk and/or ARG & Associates will not be responsible for any loss or damage caused to you, your family, friends, guests, and employees, or any other person/party, due to any delays in the delivery of ordered items/goods.We accept all types of Credit Card or Debit Card - Visa / Master / American Express. We also accept certain web-based, wallet-based, and mobile cash payments that are supported by the payment gateway. Please note that payment can be made through these methods only. We are not responsible for private transactions made with you and our partners/suppliers.All payments are non-refundable items/goods purchased online cannot be changed/exchanged/returned, due to food safety/hygiene factors and the perishable nature of the products. If there is a discrepancy(s) in your order on quantity/quality/product, you will need to follow our order discrepancy process on our website as well as contact the store you purchased from directly via contact information provided by the store owners.Only orders that are not prepared after placing them and confirmed by our supply partners and not made ready for pick up or delivery will be refunded in full to such customers facing such difficulties.

We apologize for any inconvenience to you, but please bear with us and with our partners as this is an operation directed at uplifting our local community.Payment Made by Credit/Debit Card/Web-based/Wallet-based/Mobile Cash

Disclaimer

Customers are hereby kept informed and strongly advised to submit proper, clear and correct/factual information at all times with regard to the details you provide such as personal information, email addresses, contact details, communications addresses, delivery addresses, bank details and credit/debit card/web-based/wallet-based/mobile cash details. In the event Mysimplethings.lk finds or comes to know that the information provided by you is untrue, Mysimplethings.lk reserves the right to immediately inform/report to the relevant authorities of such cases. Further Mysimplethings.lk will retain the right without prejudges to seek legal action against such users/customers in a recognized court of law in Sri Lanka to claim any damages if any. Mysimplethings.lk indemnifies itself from any legal implications in this regard and will hold the user/customer responsible.

Legal Liability

Credit/debit card/web-based/wallet-based/mobile cash fraud is a serious crime punishable by law. You are advised to ensure that you use an accepted, authentic and secure credit/debit card/web-based/wallet-based/mobile cash payment products, issued by a recognized bank. The use of a fraudulent credit/debit card or providing fraudulent credit/debit card details to register on our website or to purchase goods is illegal.

The use of a credit/debit card/web-based/wallet-based/mobile cash product that does not belong to you or providing credit/debit card/web-based/wallet-based/mobile cash product details that do not belong to you, to register on our website or to purchase goods using such cards is also illegal. If you are found engaged, engaging, or having had engaged in such activities, Mysimplethings.lk reserves the right to immediately inform/report of such cases to the relevant authorities. Further Mysimplethings.lk will retain the right without prejudges to seek legal action against such users/customers in a recognized court of law in Sri Lanka to claim any losses/damages if any. Mysimplethings.lk indemnifies itself from any legal implications in this regard and will hold you, the user/customer responsible.

Incomplete and Erroneous Transactions

For any payment issues such as duplication of payments and erroneously entered payment made by you please contact your credit/debit card/web-based/wallet-based/mobile cash product provider/bank/financial institution to resolve such matters. Mysimplethings.lk will not take any responsibility for such events/transactions but will assist you in resolving such matters.

Cancellation Policy

We do not encourage any cancellations because when you place your order, our partners will have to prepare themselves to cater/supply to your order by purchasing items, scheduling their work, pre-preparing certain items, storage of raw ingredients, and so on. As this platform is to support the uplifting of your local community, we will not refund any canceled orders. Use our order planning and scheduling platform and plan your daily, weekly, monthly, or annual orders. Planning your orders will help you save time and money in the long run, not forgetting the load of stress off your shoulders.

Return Policy

Thank you for shopping on Simplethings.lk (the "Platform"). Our platform allows independent vendors to sell their products to customers like you. Each vendor is responsible for their own returns and related matters, so please read their individual policies before making a purchase.

If you need to return a product purchased from a vendor on the Platform, please contact the vendor directly to initiate the return process. You can find the vendor's contact information on your order confirmation or on their storefront page.

Each vendor may have their own return policy, but we recommend that vendors follow these general guidelines:

  • 1. Returns must be initiated within 7 days of receiving the product.
  • 2. Products must be returned in their original condition, with all tags and packaging intact.
  • 3. Customers are responsible for the cost of return shipping unless the product is defective or the vendor has made an error.
  • 4. Refunds will be processed by the vendor within 20 days of receiving the returned product.

If a product is defective or the vendor has made an error, the vendor will cover the cost of return shipping and issue a full refund.

If a product is damaged during shipping, customers should contact our customer service team immediately, and we will arrange for a replacement product or a full refund, depending on the customer's preference.

Once our vendors receive the returned product, they will inspect it to ensure that it meets our and their return policy requirements. If the product is eligible for a return, they will process the refund within 20 working days. Refunds will be issued using the same payment method used for the original purchase.

Please note that some products may be ineligible for returns or refunds, such as custom-made products or products with hygiene concerns.

If you have any questions about a vendor's return policy or need assistance with a return, and you are unable to connect with our vendors, please contact Simplethings.lk directly. If vendors are unable to reach the customers or have unresolved issues, please contact our vendor support team at Simplethings.lk vendor support center or ARG & Associates, and we will do our best to assist you.

Refund and Return Policy

We reserve the right to amend this refund and return policy at any time, and we encourage customers to review this policy periodically to stay informed of any changes.

Delivery, Policy and Related Terms and Conditions.

These simplethings.lk Delivery Terms of Service (“Terms”) are entered into by ARG and Associates and/or simplethings.lk (“simplethings.lk”) and the entity executing these Terms or that accepts these Terms electronically (“Customer”). These Terms govern Customers use of the simplethings.lk platform’s delivery services, including related services, features and functionality (“Services”) (i) that are accessible through the account(s) given to Customer in connection with these Terms (“Accounts”) or (ii) that incorporate these Terms by reference (collectively, “The platform’s delivery services”).

Disclaimer - For delivery to take place

Customers must complete in full the checkout process set out in our web page simplemeal.lk, completing all required fields and selecting the desired delivery option, and submit proper, clear and correct/factual information at all times with regard to the details you provide; such as personal information, contact details, communications addresses, delivery addresses, bank details, and credit/debit card details. Payment realization for all goods ordered is a must before delivery. Delivery will take place only after the realization of such payments made, in our designated bank account(s) via authorized and contracted payment gateway.

1.1. Delivery Period

At certain times, items/goods will be delivered within the stipulated period listed by our Vendors / Merchants / partners, but due to the nature of certain goods, delivery times will vary from item to item. Weather permitting; all goods will be delivered as per our Vendors / Merchants / partners listed lead time, to delivery addresses that are factual and in existence. Certain items/goods may have run out of stock at the time of ordering or may have to be specially ordered after payment is made. Such goods may take longer than the listed delivery period stated by our Vendors / Merchants / partners, and upon inquiry, simplethings.lk will inform customers of the approximate delivery dates and times via e-mail or SMS, once confirming with our Vendors / Merchants / partners. In the event you have not been contacted please do not hesitate to contact our customer service agents or call our hotline. simplemeal.lk, due to factors beyond our control or due to technical, operational or logistical failures we may not be able to contact you. Simplethings.lk will not take any responsibility for such lapses or losses or damages caused to you or any third party. Simplethings.lk and or ARG and associates indemnify itself/themselves from all claims made against any and all losses or damages caused to the customer or any third party due to the delay in delivery and or not delivering of goods ordered and purchased.

1.2. Free Delivery

Free Delivery of ordered item(s) to customer’s delivery addresses will be listed on our Vendors / Merchants / partners individual stores or his/her listing, or on simplethings.lk web platform/app or notified to customer via SMS or e-mail by simplemeal.lk. Free delivery is conditional and solely at the discretion of simplemeal.lk. and or its Vendors / Merchants / partners free delivery offers that may be offered to customers from time to time. Free delivery is only available for certain items only. (Please call our customer support agent to find out more on free delivery orders). Simplemeal.lk has the right to change its free delivery policy at will and is further subject to change(s) from time to time. You hereby agree that simplethings.lk and or ARG & Associates., will not take any responsibility for any loss, damage, or inconvenience caused to you in the event of such change(s) is/are made, and we will indemnify ourselves and will not be held liable by any party.

1.3. Delivery Charges

For goods and products not falling under the free delivery category, a delivery fee will be charged on a per-kilometer basis as per our delivery partner's policies, procedures, and processes, to the point of the delivery address, or will be charged on a per-kilometer basis from the location of where such goods are stored/warehoused i.e. picked up from. The mileage will be charged based on the distance calculated/extracted from “google maps” or taken as a general distance to the closest town, and may not at all times be one hundred (100%) percent accurate. Delivery charges will also vary according to the load/volume/quantity of goods and specific specialized vehicles needed to transport same. Customer will be advised on all delivery charges on their invoices when checking out. In the case of the delivery option being made available by the Vendors / Merchants / partners all delivery charges if any will be included in the invoice, and will be a part of the total invoice value. In other cases where delivery is done by a third party, customers will have to pay for such delivery as per the terms and conditions of such delivery options. Such delivery cost will not be a part of the invoice when checking out. Delivery of goods to customers will be in part shipments or in full as per the availability of vehicles and based on the total load/volume. Simplethings.lk reserves all rights to decide in which mode and in which quantity the goods should be transported to the customer’s delivery address.

1.4. Delivery Times

In Certain instances, delivery times may differ from that which is indicated on the website and will not always be applicable to all items. Depending on the nature of the goods, delivery times will be mutually decided by simplethings.lk Vendors / Merchants / partners and the customer, based on the customer’s needs and the availability of goods and transport. When goods are ready to be transported to the customer's delivery address, the customer service system will inform the customer of an approximate time that the items will reach the customer’s delivery address by an SMS and/or an e-mail will be sent to the customer's registered phone number or e-mail address, and will be deemed as the message been delivered. Although simplethings.lk at all times will make every effort to have an on-time delivery every time, unexpected delays are predicted and will take place. You hereby agree that you, as a customer, you will make the necessary adjustments to your plans and schedules to accommodate such delays.

1.6. Arrival of ordered goods to delivery address(s)

After the dispatch of goods, the customer service system will inform/communicate to the customer of the approximate or estimated time of arrival of the goods at the delivery address via the customer's registered telephone, SMS and/or e-mail or the order tracking system on the web platform/app. Upon the arrival of goods at the delivery address, the customer service system or the order tracking system will communicate to the customer or the person duly allocated/assigned by the customer and inform/communicate that the items or a particular item has arrived at the customer’s delivery address, or an SMS and/or an e-mail will be sent to the customer's registered phone number or e-mail address. Your selected delivery team or person will call the customer or the assigned agent of the customer when the delivery has arrived at the site to commence the handing over operation.

1.7. Acceptance of Goods

Simplethings.lk’s Vendors / Merchants / partners offer the customer a money-back policy on all goods that do not meet the specified quality standard. Simplethings.lk’s Vendors / Merchants / partners will replace all goods that do not meet the required quality specifications at no additional cost to the customers. Customers can reject goods giving sufficient and compelling proof of any defects or variation in the quality for the items/goods received against what is specified on the simplethings.lk web page, and or our Vendors / Merchants / partners virtual stores hosted on simplethings.lk web platform. In such an event, customers are to immediately notify simplethings.lk by calling the customer service hotlines or by e-mail and should not sign and accept items/goods. All such goods are to be returned without taking over or handling. Items/goods once accepted and or taken over will not qualify for the above policy.

It is the customer’s responsibility to inspect and accept all items/goods by signing the relevant documents produced by the delivery team or person. Simplethings.lk reserves the right to ask for proper authentication from the customer at the point of delivery, and the delivery team or person may ask for the customer’s billing proof of the delivery address, the e-receipt/order confirmation e-mail, or the customer’s personal identification documents. Customers are expected to produce, show such documents on such a request without objection or delay for such persons to view. This is for the security of the customer and to ensure that the items/goods are being delivered to the intended person and to the intended delivery address. Simplethings.lk and its delivery partners reserve the right not to deliver ordered and paid-for items/goods in the event the customers do not cooperate with such requests made by the delivery team or person.

Third-party rejection of goods are strictly not permitted in any manner whatsoever whether it be a quality, quantity, or any other concern. You hereby agree that any rejection of goods will be made personally by you as the intended buyer/purchaser and as the other part of the purchase contract.

In the event that you are not present to accept the items/goods at the time of delivery, simplethings.lk will charge the customer for any additional trip(s) and losses. Items/goods will only be re-delivered in such cases, only after the customer(s) have paid in full for all such penalties levied on them by simplethings.lk. Further simplethings.lk will retain the right without prejudice to seek legal action against such customers in a recognized court of law in Sri Lanka to claim any further damages if any.

1.8 Third Party Acceptance of Goods

Third-party acceptance of goods is allowed, and customers are strongly advised to mention so by making a special note under the checkout “Customer's Delivery Address” or by emailing to info@simplemeal.lk. Customers can call our hotline and get clarification or further information in this regard as well.

In the event that there is no authorized person (third party) to accept the items/goods at the time of delivery, simplethings.lk will charge the customer for any additional trips and losses, and will also reserve the right to forfeit the goods altogether to cover such losses. Goods will only be re-delivered in such cases, only after the customer(s) have paid in full for all such penalties levied on them by simplemeal.lk. Further simplethings.lk will retain the right without prejudice to seek legal action against such customers in a recognized court of law in Sri Lanka to claim any further damages if any.

1.9. Authorization for Delivery team or person and vehicle(s) to enter the premises of the delivery address

In some cases, our delivery team or person along with the delivery vehicle (s) in some instances will require to enter the premised of the stated delivery address. You hereby consent and transfer full authority for the unhindered access to our delivery team or person along with the delivery vehicle (s) to enter the premise (s) of the stated delivery address at the time of delivery, in order to deliver and unload/handover the ordered items/goods. simplethings.lk and its delivery partners, may or may not provide details of the delivery team, person or delivery vehicle (s) to the customer. In the event the customer requires such detail it is the sole responsibility of the customer to inform simplethings.lk and or their delivery partners, at the time of purchasing item/goods via our web platform/app to mention all such requirement/s in the provided field “additional information”. Denial of entry if it so requires, to our delivery team, person and/or delivery vehicle (s) to enter the premises of the stated delivery address at the time of delivery in order to deliver and unload/handover the ordered items/goods by any party will result in the customer’s items/good (s) being forfeited and all transport and delivery cost charged to the customer. Further simplethings.lk will retain the right without prejudges to seek legal action against such customers in a recognized court of law in Sri Lanka, and to claim any and all further damages if any. Once the delivery team is within the customer's premises the safety and security of the delivery team/ person lies on the customer (s). Please be mindful that legal action can be taken against you, by us, or our delivery partners, the delivery team / person, or by any law enforcement authority in the event that loss of life, injury or any other such personal loss is caused due to your negligence, neglect or by your direct actions

1.10. Unloading space for delivered goods

It is the customer’s sole responsibility to provide and have ready adequate space for all ordered items/goods to be delivered and unloaded/handed over by simplethings.lk or by their delivery partners. Due to the nature of certain items/goods adequate space and safety measures have to be taken while transportation, and while unloading/handing over of all such goods. simplethings.lk and its delivery partners, reserves the right not to unload any items/goods in space allocated for, where adequate space and/or safety standards are not available in that allocated unloading/handing over space / area provided for by the customer at the delivery address. In the event the delivered items/goods cannot be unloaded due to any of the above restrains, simplethings.lk will charge the customer for any additional trip (s) and losses and will also reserve the right to forfeit the items/good altogether to cover such losses. Items/goods will only be delivered in such cases only after the customers have paid in full all such penalties levied on them by simplemeal.lk.

1.11. Disruption of traffic and/or public peace

Any charges brought against simplethings.lk by any party for disrupting traffic or causing a public nuisance or causing damage or losses to residence at the time of unloading/handing over of delivered item/goods will be directly transferred to the customer and the customer hereby agrees to pay immediately without any delay or hesitation any and all such cost in full to simplethings.lk upon the submission of an invoice or letter of demand for all such cost charged to simplethings.lk or borne by simplemeal.lk.